HELP & FAQ
Why Choose NuraGlow
NuraGlow offers advanced, FDA-cleared LED and laser therapy solutions designed for visible, science-backed results. Whether you're restoring hair growth or enhancing your skin's clarity, our products combine medical-grade technology with effortless, rechargeable use — no wires, no hassle.
- FDA-cleared LED & laser therapy
- Rechargeable & wireless for complete freedom
- Visible results in weeks, backed by research
- Free worldwide shipping
- Trusted by over 100,000 customers
- 30-day money-back guarantee (faulty items only)
Frequently Asked Questions
What’s the difference between the helmet and face masks?
The Hair Growth Helmet uses laser therapy for thinning hair, while our LED face masks target wrinkles, acne, and inflammation. The Auralight mask includes a separate face + neck attachment for full coverage.
How do I use the device?
Use your device 3–5 times per week for 20 minutes. It's hands-free, rechargeable, and automatically turns off when done. Cleanse your face before use — no gels needed.
Do I need to be plugged in during use?
No — all NuraGlow devices are wireless and rechargeable. Charge fully before use.
How do I clean the device?
Wipe gently with a clean, damp cloth. Avoid harsh cleaners or submerging in water.
How do I charge the battery and how long does it last?
Use the included USB-C charger. A full charge takes 1–2 hours and lasts 5–8 treatments.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay.
Do you offer payment installments?
Yes — Shop Pay and Afterpay are available for interest-free installment payments.
Is tax included in my order?
Sales tax may apply at checkout based on your location.
Can I get an invoice for my order?
Yes — a digital invoice is emailed after your purchase. Contact us for a reissue.
Do you offer international shipping?
Yes! We ship worldwide with free global shipping included.
How long will it take to receive my order?
Orders ship within 1–2 business days. Delivery time is 4–12 business days depending on your country.
What is your return policy?
We offer a 30-day money-back guarantee only if the product is faulty or damaged. All other sales are final.
Do NuraGlow devices have a warranty?
Yes — each device comes with a 1-year limited warranty covering manufacturing defects.
Are the devices FDA-cleared?
Yes — all NuraGlow devices are FDA-cleared and safe for home use.
Can I use NuraGlow while pregnant or breastfeeding?
Please consult your physician before using while pregnant or nursing.
My skin is red or breaking out — is that normal?
Mild redness or initial breakouts can occur as your skin detoxifies. These symptoms are temporary and should fade with continued use.
What happens if I stop using the device?
No harm — but you may gradually lose the results gained through consistent use.